Shipping & Delivery Policy
Bringing Chinese culture to your doorstep, efficiently and reliably.
North America & Europe
We prioritize Duty-Paid (DDP) logistics channels for these regions to provide a hassle-free experience.
- Duty-Included Shipping: Most shipments cover pre-paid tariffs. No additional customs duties are required upon delivery in most cases.
- Fast Delivery: Standard delivery takes 8–15 business days.
- Extended Timeline: In exceptional cases (e.g., customs delays), delivery may extend to up to 20 business days.
- Regional Policies: While we strive for tax-free delivery, a few EU countries may implement independent tariff policies. Final charges are subject to local confirmation.
Other International Regions
For other destinations, we select the best international express services based on your location.
- Estimated Time: Standard delivery typically takes 12–20 business days.
- Customs Responsibility: Product prices do not include import duties or taxes. Customers are responsible for any charges determined by local customs.
- Variable Regulations: Customs policies vary by country. Actual delivery time depends on the carrier’s final schedule and clearance speed.
Important Notes & Disclaimer
- Estimates Only: Shipping timelines are estimates and may be affected by customs inspections, public holidays, or weather conditions.
- Refusal Policy: We cannot accept refunds for orders that are refused solely due to customs duties or taxes. Any return shipping fees, import duties, or storage charges incurred due to such refusal must be borne by the customer.
- Check Locally: If you are unsure about your country’s import regulations or potential duties, we recommend consulting your local customs authority before placing an order.
Declaration: All product prices on this website exclude potential import tariffs and taxes. Customers are responsible for understanding and complying with their country’s import regulations.
This policy is subject to change without prior notice. Please check our website for the most updated version.